FAQ
What is your return policy?
Changed your mind?
You have 14 days from the day your order is delivered to let us know you'd like to return it. Once you've told us, you have a further 14 days to send the item back. It should be unused and in its original condition — if it's been used or damaged beyond a reasonable inspection, we may reduce your refund to reflect this.
What you'll get back:
We'll refund the full price of the item plus the original standard delivery charge. Return postage is paid by you. Refunds are processed within 14 days of us receiving the item back (or proof it's been sent).
Faulty or not as described?
If your item arrives faulty, damaged, or not matching its description, you're entitled to a full refund — including delivery costs — if you let us know within 30 days of receiving it. We'll also cover return postage in this case.
Can I modify or cancel my order after placing it?
Changed your mind?
Orders are sent to our fulfilment partners immediately, so we can't stop an order once placed. You can still return it: tell us within 14 days of delivery, then send it back within a further 14 days, unused and in original condition. We'll refund the item price plus original standard delivery. Return postage is paid by you. (Used or damaged items may receive a reduced refund.)
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.
How long does shipping take?
How long will my order take?
Orders typically arrive within 1 to 4 weeks of being placed. Many arrive sooner — often within a week — but please allow up to a month, as delivery times can vary depending on your location and demand.
Why the range?
Your items are shipped directly from our fulfilment partners, so delivery times depend on processing and international transit. We'll send you tracking details as soon as your order is on its way.
PLEASE NOTE:
Bundle Shipping: Items included in the same bundle may be dispatched separately and may arrive in different parcels on different days. You will receive tracking information where available. This does not affect your statutory consumer rights.