Shipping Policy
Shipping Policy
Thank you for shopping with us! Please read the following information carefully so you know exactly what to expect when you place an order.
Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Once your order has been dispatched, you'll receive a confirmation email with your tracking details.
Please note that orders placed on weekends or holidays will begin processing on the next business day.
Estimated Delivery Time
After dispatch, your order will typically arrive within 1 to 4 weeks, depending on your location. Many orders arrive sooner — often within a week — but please allow up to a month.
Delivery times are estimates and are not guaranteed. They can occasionally be affected by factors outside our control, such as courier delays, customs processing, peak seasons, or local postal service disruptions.
| Stage | Timeframe |
|---|---|
| Order processing & dispatch | 1–3 business days |
| Estimated delivery after dispatch | 1–4 weeks |
Bundle Shipping
Items included in the same bundle may be dispatched separately and may arrive in different parcels on different days. You'll receive tracking information where available.
Shipping Costs
Shipping costs are calculated at checkout based on your order and destination. Any applicable rates or free-shipping thresholds will be shown before you complete your purchase.
Order Tracking
Once your order ships, you'll receive an email containing a tracking number and a link to track your parcel. Please allow a few days for tracking information to update after dispatch.
If you haven't received a tracking email within 5 business days of ordering, please check your spam folder or contact us at officialnoorvi@gmail.com.
Customs, Duties & Taxes
For international orders, your parcel may be subject to import duties, taxes, or customs fees charged by your country's customs authority. These charges are the responsibility of the customer and are not included in the product or shipping price. We recommend checking with your local customs office if you're unsure.
Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery window, please:
- Check your tracking link for the latest status.
- Confirm the shipping address on your order was correct.
- Check with your local post office or neighbours in case delivery was attempted.
If you still can't locate your order, contact us at officialnoorvi@gmail.com and we'll do everything we can to help resolve the issue.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate at checkout. We're unable to reroute or refund orders shipped to an address entered incorrectly by the customer. If you notice a mistake, contact us at officialnoorvi@gmail.com as soon as possible and we'll try to update it before dispatch.
Lost or Damaged Parcels
If your order arrives damaged, or your tracking shows it as delivered but you haven't received it, please contact us at officialnoorvi@gmail.com within 7 days of the delivery date with your order number and any relevant photos. We'll review each case and work with you toward a fair resolution.